Staff Directory
All phone extensions are based on (804) 422-XXXX.
To download a copy of our Staff Directory, including fax extensions, please click here.
Executive Department
| Name | Title | Phone | Fax | Email |
| Ralph Cantrell |
Chief Executive Officer
Oversees RAR and CVR MLS staff and operations; reports to RAR Board of Directors and Executive Committee.
|
5005 |
5056 |
rcantrell@rarealtors.com |
| Kathryn Burke |
Executive Assistant
Assists the Chief Executive Officer; handles Association events, awards, and board meeting minutes.
|
5010 |
5056 |
kburke@rarealtors.com |
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Accounting/Finance/Administrative
| ACCOUNTING HELP DESK: 422-5024 |
| Name | Title | Phone | Fax | Email |
| Bernie Leister |
VP for Finance &
Administration
Directs, coordinates, and manages finance and accounting activities, technical services, and human resource support functions.
|
5008 |
5074 |
bleister@rarealtors.com
|
| Julie Slack |
Director of Finance
Responsible for all financial record keeping and reporting, including Human Resource functions, and asset management.
|
5017 |
866-237-9298
|
jslack@rarealtors.com |
| Melissa Mason |
Accounting Assistant
Responsible for daily record keeping of receipts and disbursements, and other functions required in maintenance of accounting records.
|
5011 |
866-582-8483 |
mmason@rarealtors.com
|
| Mark Luck |
Director of Information
Technology
Manages all areas of responsibility of network development, including technology maintenance and security for business operations.
|
5022 |
866-913-8949 |
mluck@rarealtors.com |
| Tony Woolcott |
Technology Specialist
Responsible for daily support, maintenance and planning for business technology.
|
5030 |
866-237-9367 |
twoolcott@rarealtors.com |
| Brad McAlexander |
Maintenance Coordinator
Handles general maintenance and upkeep of RAR building.
|
5034 |
5075 |
bmcalexander@rarealtors.com |
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MLS Operations
| MLS HELP DESK: 422-5004 |
| Name | Title | Phone | Fax | Email |
| Laura Lafayette |
Senior VP for Public Affairs & MLS
Oversees MLS department and operations.
|
5007 |
5056 |
llafayette@rarealtors.com |
| Susan Featherston |
Director of MLS Services
Manages MLS department, ensures Rules & Regulations and any changes approved by NAR, responsible for Tempo and iMapp systems and any related issues.
|
5014 |
5068 |
sfeather@rarealtors.com |
| John Hicks |
Director of MLS Training & Outreach
Provides MLS training and support, finds and evaluates potential new MLS products and services, and teaches Advanced MLS Training Classes.
|
5035 |
5080 |
jhicks@rarealtors.com |
| Tracy Dance |
CVR MLS Satellite Office Administrator
Handles Supra Key/MLS membership input in the satellite office, additions/modifications send in by agents, daily calls/e-mails from membership about use of Tempo, iLink, IRIS and any Rules and Regulations questions.
|
5026 |
5078 |
tdance@rarealtors.com |
| Jim Tomasello |
MLS Technology Administrator
Handles all export processing for CVR MLS in regards to listing data, assists members with putting IDX or CIE.Net product onto their web sites, and provides technical support for members.
|
5025 |
5069 |
jtomasello@rarealtors.com |
| Kirsten Janca |
MLS Technology Support Coordinator
Manages iCheck system, additions/modifications sent in by agents, daily calls/e-mails from membership concerning iCheck letters received or about the use of Tempo, iLinks, IRIS and any Rules and Regulations questions.
|
5027 |
5066 |
kjanca@rarealtors.com |
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Professional Development and Member Services
| EDUCATION HELP DESK: 422-5016 |
| MEMBER SERVICES/REALTOR® STORE HELP DESK: 422-5032 |
| Name | Title | Phone | Fax | Email |
| Peggy Lynch |
VP for Professional Development and Member Services
Oversees professional development, standards administration, and member services.
|
5006 |
5060 |
plynch@rarealtors.com |
| Jennifer Brown |
Director of Education
Oversees the operation and marketing of The Real Estate School and serves as the school liaison for the Real Estate Board, VAR & NAR.
|
5019 |
5063 |
jbrown@rarealtors.com |
| Jan Schofield |
Director of Member Services
Oversees operations for association membership, the REALTOR® Store, lockbox services and front office.
|
5065 |
866-237-9567
|
jschofield@rarealtors.com |
| Paul Maxwell |
Director of Member Services Operations and Professional Standards
Oversees Membership processes and reporting; administers Ethics/Professional Standards program; manages RAR satellite office.
|
5020 |
866-237-9566 |
pmaxwell@rarealtors.com |
| Karen Thorn |
Retail Store Manager
Manages daily operations of sales and inventory for the physical REALTOR® Store and Realtorstoreonline.com.
|
5002 |
5070 |
kthorn@rarealtors.com |
| Ashley Michalosky |
Education Coordinator
Oversees course set up and operation, and handles course marketing and promotion.
|
5018 |
5057 |
amichalosky@rarealtors.com |
| Velma Hatcher |
Member Services Specialist
Assists new and existing members with membership application processes and inquiries regarding membership types and services; maintains database with documented information changes for members/firms.
|
5029 |
5062 |
vhatcher@rarealtors.com |
| Patty Dearing |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5055 |
5064 |
pdearing@rarealtors.com |
| Margaret Holyer |
Member Services Technology Specialist
Coordinates Supra key/lockbox program, provides training and technical support for Supra products to members and assists members with key agreement application processes.
|
5021 |
5061 |
mholyer@rarealtors.com |
| Shelley Brooks |
Member Services Specialist
Greets, directs and assists members and visitors to the association; assists in processing documentation and inquiries to member services departments.
|
5000 |
5088 |
sbrooks@rarealtors.com |
| Denise McDonald |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5072 |
5067 |
dmcdonald@rarealtors.com |
| Theresa Mallory |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5058 |
5089 |
tmallory@rarealtors.com |
| Tracey Evans |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5028 |
866-522-5617 |
tevans@rarealtors.com |
| Cathy Leach |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5075 |
866-522-5620 |
cleach@rarealtors.com |
| Teresa Neff |
Member Services Specialist
Assists new and existing members with membership application processes including membership types and services.
|
5082 |
|
tneff@rarealtors.com |
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Public Affairs
| Name | Title | Phone | Fax | Email |
| Laura Lafayette |
Senior VP for Public Affairs & MLS
Oversees public affairs department, including communications, government affairs, and sponsorship.
|
5007 |
5056 |
llafayette@rarealtors.com |
| Kathryn Burke |
Assistant to the Senior VP for Public Affairs & MLS
Assists the Senior Vice President for Public Affairs and MLS; handles Association events, awards, and board meeting minutes.
|
5010 |
5056 |
kburke@rarealtors.com |
| Kellie Whitlow |
Director of Development
Directs the sale and preparation of RAR's advertising for all outlets, including print, television and web; coordinates the sponsorship program and initiatives to recruit and retain affiliate members.
|
5009 |
5059 |
kwhitlow@rarealtors.com |
| Kelly Surmacewicz |
Director of Communications
Drafts and edits RAR publications and e-newsletters, press releases and maintains RARealtors.com.
|
5031 |
866-237-9568
|
ksurmac@rarealtors.com |
| Elizabeth Sacre |
Development Coordinator
Assists with all aspects of sponsorship including record keeping, correspondence, event coordination, and creation and distribution of promotional materials.
|
5084 |
5077 |
esacre@rarealtors.com |
| Elizabeth Hancock Greenfield |
Director of Government Affairs
Serves as primary liaison to elected officials; promotes Richmond REALTORS® Political Action Committee.
|
5023 |
866-237-9317 |
egreenfield@rarealtors.com |
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