Staff DirectoryAll phone extensions are based on (804) 422-XXXX.
To download a copy of our Staff Directory, including fax extensions, please click here. Executive Department| Name | Title | Phone | Fax | Email |
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| Laura Lafayette | Chief Executive Officer Oversees RAR and CVR MLS staff and operations; reports to RAR Board of Directors and Executive Committee. | 5007 | 5056 | llafayette@RARealtors.com | | Kathryn Burke | Executive Assistant Assists the Chief Executive Officer; handles Association events, awards, and board meeting minutes. | 5010 | 5056 | kburke@RARealtors.com |
Back To Top Accounting/Finance/Administrative| ACCOUNTING HELP DESK: 422-5024 |
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| Name | Title | Phone | Fax | Email |
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| Debbie Talley | Chief Operating Officer Oversees internal operations, policies & procedures. | 5008 | 5074 | dtalley@RARealtors.com | | Doug Pullan | Controller Assists with financial record keeping and reporting. | 5017 | 5061 | dpullan@RARealtors.com | | Paul Maxwell | Accounting Administrator Assists with financial record keeping and reporting. | 5020 | 5086 | pmaxwell@RARealtors.com | | Patty Dearing | Accounting Assistant Assists with financial record keeping and reporting. | 5011 | 5064 | pdearing@RARealtors.com | | Mark Luck | Director of Information Technology Manages all areas of responsibility of network development, including technology maintenance and security for business operations. | 5022 | 5088 | mluck@RARealtors.com | | Tony Woolcott | Technology Specialist Responsible for daily support, maintenance and planning for business technology. | 5030 | 5088 | twoolcott@RARealtors.com |
Back To Top MLS Operations| MLS HELP DESK: 422-5004 |
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| Name | Title | Phone | Fax | Email |
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| Susan Featherston | Director of MLS Operations Manages MLS department, answers Rules & Regulations questions from membership about use of Tempo, iMapp-property records and teaches Instanet Forms, R E Stats Advanced MLS Training classes. | 5014 | 5050 | sfeather@RARealtors.com | | John Hicks | Director of MLS Training & Outreach Provides MLS training and support, finds and evaluates potential new MLS products and services, answers daily calls and emails from membership about the use of Tempo, iMapp-property records and teaches Instanet Forms, and R E Stats Training classes. | 5035 | 5080 | jhicks@RARealtors.com | | Tracy Dance | CVR MLS Satellite Office Administrator Handles Supra Key/MLS membership input in the satellite office, additions/modifications sent in by agents, daily calls/e-mails from membership about use of Tempo, iMapp-property records and any iCheck and/or Rules and Regulations questions. | 5026 | 5078 | tdance@RARealtors.com | | Jim Tomasello | MLS Technology Administrator Handles all export processing for CVR MLS in regards to listing data, assists members with putting IDX or CIE.Net product onto their web sites, handles additions/modifications sent in by agents, answers daily calls/emails from membership concerning the use of Tempo, iMapp-property records, provides MLS and R E Stats training and provides technical support for members. | 5025 | 5069 | jtomasello@RARealtors.com | | Kirsten Janca | MLS Technology Support Coordinator Manages iCheck system, additions/modifications sent in by agents, daily calls/e-mails from membership concerning iCheck letters received or about the use of Tempo, iLinks, IRIS and any Rules and Regulations questions. | 5027 | 5050 | kjanca@RARealtors.com |
Back To Top Professional Development and Member Services| Name | Title | Phone | Fax | Email |
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| Peggy Lynch | Director of Professional Development & Broker Services Oversees professional development, standards administration, and broker services. | 5006 | 5060 | plynch@RARealtors.com | | Jennifer Brown | Director of Education Oversees the operation and marketing of The Real Estate School and serves as the school liaison for the Real Estate Board, VAR & NAR. | 5019 | 5016 | jbrown@RARealtors.com | | Jan Schofield | Director of Member Services Assists new and existing members with membership application processes and inquiries regarding membership types and services; maintains database with documented information changes for members/firms. | 5065 | 5088 | jschofield@RARealtors.com | | Karen Thorn | Retail Store Manager Manages daily operations of sales and inventory for the physical REALTOR® Store and Realtorstoreonline.com. | 5055 | 5088 | kthorn@RARealtors.com | | Velma Hatcher | Member Services Specialist Assists new and existing members with membership application processes and inquiries regarding membership types and services; maintains database with documented information changes for members/firms. | 5029 | 5062 | vhatcher@RARealtors.com | | Shelley Brooks | Member Services Specialist Greets, directs and assists members and visitors to the association; assists in processing documentation and inquiries to member services departments. | 5033 | 5088 | sbrooks@RARealtors.com | | Cathy Leach | Member Services Specialist Assists new and existing members with membership application processes including membership types and services. | 5083 | 5088 | cleach@RARealtors.com | | Teresa Neff | Member Services Specialist Assists new and existing members with membership application processes including membership types and services. | 5082 | 5089
| tneff@RARealtors.com |
Back To Top Public Affairs| Name | Title | Phone | Fax | Email |
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| Karen Treanor | Director of Communications & Marketing Drafts and edits RAR publications and e-newsletters, press releases and maintains RARealtors.com. | 5031 | 5072 | ktreanor@RARealtors.com | | Lisa Garcia | Marketing Representative | 5009 | 5059 | lgarcia@RARealtors.com | | Kate Loveluck | Communications Coordinator
| 5028 | 5077 | kloveluck@RARealtors.com | | Elizabeth Hancock Greenfield | Director of Government Affairs & Member Services Serves as primary liaison to elected officials; promotes Richmond REALTORS® Political Action Committee. Oversees operations for association membership, the REALTOR® Store, lockbox services and front office. | 5023 | 5088 | egreenfield@RARealtors.com |
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