Staff Directory

Executive Department

NameTitleEmail
Laura Lafayette

Chief Executive Officer

Oversees RAR and CVR MLS staff and operations; reports to RAR Board of Directors and Executive Committee.
llafayette@RARealtors.com
Kathryn Burke

Executive Assistant

Assists the Chief Executive Officer; handles Association events, awards, and board meeting minutes.

kburke@RARealtors.com

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Accounting/Finance/Administrative

ACCOUNTING HELP DESK: 422-5024
NameTitleEmail
Debbie Talley

Chief Operating Officer

Oversees internal operations, policies & procedures.

dtalley@RARealtors.com
Doug Pullan

Controller

Assists with financial record keeping and reporting.

dpullan@RARealtors.com

Paul Maxwell

Accounting Administrator

Assists with financial record keeping and reporting.

pmaxwell@RARealtors.com
Patty Dearing

Accounting Assistant

Assists with financial record keeping and reporting.

pdearing@RARealtors.com

Mark Luck

Director of Information
Technology

Manages all areas of responsibility of network development, including technology maintenance and security for business operations.

mluck@RARealtors.com
Tony Woolcott

Technology Specialist

Responsible for daily support, maintenance and planning for business technology.

twoolcott@RARealtors.com

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MLS Operations

MLS HELP DESK: 422-5004
NameTitleEmail
Susan Featherston

Director of MLS Operations

Manages MLS department, answers Rules & Regulations questions from membership about use of Tempo, iMapp-property records and teaches Instanet Forms, R E Stats Advanced MLS Training classes.

sfeather@RARealtors.com
John Hicks

Director of MLS Training & Outreach

Provides MLS training and support, finds and evaluates potential new MLS products and services, answers daily calls and emails from membership about the use of Tempo, iMapp-property records and teaches Instanet Forms, and R E Stats Training classes.

jhicks@RARealtors.com
Tracy Dance

CVR MLS Satellite Office Administrator

Handles Supra Key/MLS membership input in the satellite office, additions/modifications sent in by agents, daily calls/e-mails from membership about use of Tempo, iMapp-property records and any iCheck and/or Rules and Regulations questions.

tdance@RARealtors.com
Jim Tomasello

MLS Technology Administrator

Handles all export processing for CVR MLS in regards to listing data, assists members with putting IDX or CIE.Net product onto their web sites, handles additions/modifications sent in by agents, answers daily calls/emails from membership concerning the use of Tempo, iMapp-property records, provides MLS and R E Stats training and provides technical support for members.

jtomasello@RARealtors.com
Kirsten Janca

MLS Technology Support Coordinator

Manages iCheck system, additions/modifications sent in by agents, daily calls/e-mails from membership concerning iCheck letters received or about the use of Tempo, iLinks, IRIS and any Rules and Regulations questions.

kjanca@RARealtors.com

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Professional Development and Member Services

NameTitleEmail
Peggy Lynch

Director of Professional Development & Broker Services

Oversees professional development, standards administration, and broker services.
plynch@RARealtors.com
Jan Schofield

Director of Member Services

Assists new and existing members with membership application processes and inquiries regarding membership types and services; maintains database with documented information changes for members/firms.

jschofield@RARealtors.com
Karen Thorn

Retail Store Manager

Manages daily operations of sales and inventory for the physical REALTOR® Store and Realtorstoreonline.com.

 

kthorn@RARealtors.com
Velma Hatcher

Member Services Specialist

Assists new and existing members with membership application processes and inquiries regarding membership types and services; maintains database with documented information changes for members/firms.

vhatcher@RARealtors.com
Shelley Brooks

Member Services Specialist

Greets, directs and assists members and visitors to the association; assists in processing documentation and inquiries to member services departments.

sbrooks@RARealtors.com
Cathy Leach

Member Services Specialist

Assists new and existing members with membership application processes including membership types and services.

cleach@RARealtors.com
Teresa Neff
Member Services Specialist
 
Assists new and existing members with membership application processes including membership types and services.
tneff@RARealtors.com

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Public Affairs

NameTitleEmail
Karen Treanor

Director of Communications & Marketing 

Drafts and edits RAR publications and e-newsletters, press releases and maintains RARealtors.com.
ktreanor@RARealtors.com
 Lisa Garcia Marketing Representative lgarcia@RARealtors.com
Kate LoveluckCommunications and Marketing Coordinator kloveluck@RARealtors.com
Elizabeth Hancock Greenfield

Director of Government Affairs & Member Services

Serves as primary liaison to elected officials; promotes Richmond REALTORS® Political Action Committee.  Oversees operations for association membership, the REALTOR® Store, lockbox services and front office.
egreenfield@RARealtors.com

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